Delete Your Data

1. Disconnect a Facebook Page or Instagram account

If you are a business using Invicta:

Sign in to Invicta, open Connect your accounts from your Home page or Account menu, find your Facebook page or Instagram card and choose Disconnect.

We immediately stop receiving messages, delete the stored access tokens straight away, and permanently delete the message history received from that Page or account within 30 days.

2. Remove Invicta from your Facebook settings

In Facebook, go to Settings and Privacy, then Settings, then Apps and Websites, select Invicta and choose Remove. Facebook notifies us and we delete the associated data within 30 days.

3. Email us a deletion request

Email support@invinciblemedia.co.uk with the subject "Data deletion request" and include:

• Your name.
• The phone number, email address or social account the messages were sent from, so we can find your records.
• The name of the business you were messaging, if you know it.

We acknowledge every request within 5 working days and complete deletion within 30 days. There is no charge.

What gets deleted

• Your contact record: name, phone number and email address.
• Message history across SMS, WhatsApp, Messenger, Instagram and email.
• Missed call event records linked to your number.
• Any review request or feedback linked to you.
• Facebook or Instagram sender IDs and profile details.

What we may have to keep

We keep billing and invoice records for six years where UK tax law requires it, and a minimal suppression record of your phone number or email so we do not contact you again by mistake. Nothing else is retained.

Need help?

Call +44 2921 680800 or email support@invinciblemedia.co.uk. Invincible Media Ltd, Cardiff, United Kingdom.